Terms of Service
Please read these terms carefully before using our website or making a purchase.
Last updated: November 2025
Acceptance of Terms
By accessing and using the Pistasho website (pistasho.com) and purchasing our products, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
Use of Website
You agree to use our website only for lawful purposes and in a way that does not:
- Infringe the rights of others or restrict their use of the website
- Violate any applicable laws or regulations
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
Account Registration
You may create an account to access certain features of our website. When you create an account, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.
Products and Pricing
We strive to provide accurate product descriptions and pricing. However:
- Product images are for illustration purposes; actual products may vary slightly
- Prices are displayed in AED (United Arab Emirates Dirham) and are subject to change without notice
- In the event of a pricing error, we reserve the right to cancel orders and issue refunds
- Promotional offers are subject to specific terms and may be withdrawn at any time
Orders and Payment
When you place an order:
- Your order constitutes an offer to purchase, which we may accept or decline
- Orders are subject to product availability and verification of payment
- Payment is processed securely through Ziina, our payment partner
- You must be at least 18 years old to make a purchase
- We reserve the right to limit quantities and refuse orders at our discretion
Order confirmation will be sent to your email address. This confirmation does not guarantee delivery; it confirms that we have received your order.
Shipping and Delivery
We currently ship within the United Arab Emirates only. Delivery times are estimates and not guaranteed. Please refer to our Shipping Policy for detailed information on shipping times, costs, and procedures.
Returns and Refunds
Due to the nature of food products, our return policy has specific conditions. Please refer to our Refund Policy for complete details on returns, refunds, and how to report product issues.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pistasho or its content suppliers and is protected by intellectual property laws.
You may not:
- Reproduce, distribute, or publicly display any content without our written permission
- Use our trademarks or branding without authorization
- Modify or create derivative works based on our content
Limitation of Liability
To the fullest extent permitted by applicable law, Pistasho shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.
Our total liability for any claim arising from your use of our website or purchase of our products shall not exceed the amount you paid for the specific product giving rise to the claim.
Disclaimer
Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Product allergen and nutritional information is provided for reference; always check product packaging for the most accurate information.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: care@pistasho.com
Location: Dubai, United Arab Emirates